How to Report Online Scams in Australia – Step-by-Step Guide

Introduction

Online scams continue to evolve in sophistication and reach. In 2025, Australians are facing everything from AI-generated phishing messages to romance scams and fake job offers. One of the most effective ways to protect both yourself and others is to report the scam as soon as possible. This guide walks you through how to do it—clearly, confidently, and accurately.

1. Why Reporting Scams Matters

• Protect yourself and others: Timely reporting helps authorities trace scammers and warn potential victims.

• Help build a safer digital ecosystem: Authorities like the ACCC and ACMA rely on your reports to identify scam trends and take action.

• Gain access to support services: Those who have experienced fraud can get guidance and sometimes assistance on recovery.

2. Types of Scams You Can Report

Scam TypeExample ScenarioPhishing EmailsFake ATO emails requesting personal dataSMS Scams“Your parcel is on hold—click this link”Fake Job or Investment OffersUnrealistic job offers or crypto schemesRomance ScamsScammers posing as romantic interests for moneyImpersonationPretending to be ATO, banks, or services

3. Where to Report Scams in Australia

ReportCyber (Australian Cyber Security Centre—ACSC)

• Best for: Cyber-related scams (e.g. phishing, tech support fraud)

• How to report: Submit via [ReportCyber.gov.au]

Scamwatch (ACCC)

• Best for: All scam types—investment, shopping, romance, business

• How to report: Use the Scamwatch portal at [Scamwatch.gov.au]

IDCARE

• Best for: Identity theft or misuse of identity credentials

• How to report: Visit IDCARE.org to submit details

Local Police / State Authorities

• Best for: Threats, extortion, or scams involving significant financial loss

• How to report: Contact your local police station or online police reporting services

Platforms or Service Providers

• Social media, shopping sites, or messaging services—always report suspicious activity directly on the platform.

4. Step-by-Step Reporting Process

1. Gather Evidence

   • Screenshot text messages, emails, or websites

   • Save phone numbers, usernames, or URLs

2. Choose the Right Platform

   • e.g., ReportCyber for digital threats, Scamwatch for consumer scams

3. Submit the Report

   • Provide accurate, clear information

   • Be factual—no assumptions

4. Record Confirmation

   • Note the reference or ticket number you receive

5. Follow Up

   • Authorities may contact you for more info

   • Stay vigilant and change affected passwords

5. What Happens After You Report

• Authorities will log and categorize your report based on severity and frequency.

• Scamwatch may issue alerts or publish trends related to your report.

• You might receive guidance or referrals to support services like IDCARE.

• If warranted, law enforcement may investigate.

6. Tips to Report Effectively

• Never forward scam links directly—include them as text.

• Always use official .gov.au URLs for scam reporting.

• Use a non-scammer email/account to submit information.

• If unsure, report anyway—better to delete than ignore.

Final Thoughts

Reporting scams isn’t just a civic duty—it’s your first line of defense. A simple report can help authorities stop scammers and protect others. If you're unsure what to do next, CyberShield Academy is here to empower you with trusted information and resources.

Stay safe, stay informed, and stay strong, Australia.